Customization of alerts
Would it be possible to adjust/customize the alerts, say
o Set email type as not URGENT when the alert is warning/UP alert
o Set ServiceNow incident notification priority based on the warning/up/error details.
By Srinivas Rao
2
votes
Nevetha
shared this idea
Hi ,
Users can configure the email notification priority at the Alarm Configuration level. This allows them to decide whether emails for Critical, Warning, or other alert types should be sent with a priority (e.g., URGENT) based on their operational requirements.
Similar to Email alerts user can also configure ServiceNow incident priority.
Thanks,
BizTalk360 Team